 Mikasa
uses WebSurvey/400 for a Personal Touch
When
Mikasa, Inc. wanted
to deploy Mikasa.com, a Web-based proof-of-concept gift shopping site
in time for the 1999 Christmas shopping season, they
wanted to be able to serve customers who needed assistance
or service beyond that offered by the store's gift selection.
By implementing a Personal Shopper service on the store
site, Mikasa was able to provide individualized, personal
service, thus breaking down the "wall of impersonality"
that concerns many nascent e-businesses.
The Personal Shopper allowed the customer to enter any
request in a free-form fashion, as well as the best
time to call. Responses from the survey were forwarded
directly to Mikasa's Customer Service Department, which
answered each request, personally and individually.
|
 |
Hino Diesel Trucks USA
uses WebSurvey/400 to Measure Customer Satisfaction
Seminar Registration is
Easy withWebSurvey/400
WebSurvey/400 Brings College
Professor's Intranet to Life
Mikasa.com uses WebSurvey/400 for a Personal Touch
|