WebSurvey/400
Measures Customer Satisfaction for Hino Trucks
When
When
Hino Diesel Trucks, USA, Inc. wanted to gauge customer
satisfaction with their medium-duty trucks and with
their dealer network, they mailed a survey package to
each owner of a Hino truck. To facilitate and maximize
customer response, they used WebSurvey/400 to build
a survey on their Web site. Respondents are encouraged
to reply via the Web-based survey.
Responses to the survey are not only E-mailed directly
to Hino's marketing staff as they are submitted, but
are also stored in AS/400 physical files which can be
queried directly using Query/400. This eliminates the
need for manual tabulation of paper surveys, as well
as providing permanent storage of survey results, so
that results year-to-year can be easily compared.
The Hino name is synonymous with quality and technological
excellence. Continuing dialogue with customers, made
easier by WebSurvey/400, helps Hino maintain its competitive
edge.
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Hino Diesel Trucks USA uses WebSurvey/400
to Measure Customer Satisfaction
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Easy withWebSurvey/400
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Professor's Intranet to Life
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